Shipping & Delivery
Where do you ship from?
All orders are packed and shipped from Melbourne, Australia.
Do you ship internationally?
Yes, we ship worldwide so you can take Atlas & Cook with you wherever you travel.
How long does delivery take?
For Australian orders, delivery usually takes 2–5 business days. International shipping times vary depending on your location — typically 7–14 business days but could be quicker, or slower depending on local delivery services.
How much does shipping cost?
We offer free standard shipping on Australian orders over $100. For all other orders, shipping is calculated at checkout based on your location and delivery method
How can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number and a link to follow your parcel’s journey
What should I do if my order hasn’t arrived?
If your delivery seems delayed, please check your tracking link first. If it still hasn’t arrived after the estimated delivery time, reach out to our support team here.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Afterpay.
Can I change or cancel my order after it’s placed?
Yes, you can change or cancel your order — as long as it hasn’t been shipped yet. Once your order is on its way, we’re unable to make any changes.
I made a mistake in my shipping address — can I fix it?
If your order hasn’t been sent, we can update your shipping details for you. Please contact us as soon as possible so we can fix it before your order leaves our warehouse
What if I did not receive a confirmation email?
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder — sometimes it sneaks in there. If it’s not there, head to our Contact page and let us know. We’ll confirm your order details for you.
Returns & Exchanges
What is your warranty policy?
We offer a 12-month warranty on all our products against manufacturing defects. For more details on what’s covered and how to make a claim, please visit our Warranty page.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or we’ve made an error with your order. You’ll find more information about this on our Returns page.
How long will it take to process my refund?
Once we receive your returned item, refunds are typically processed within 3–5 business days. You’ll receive a confirmation once your refund has been completed.
Product Manuals
AirLink Bluetooth Transmitter
Click here for instructions.
Radar Smart Luggage Tag
Coming Soon
SkyTrack Apple Smart Card
Coming Soon
SkyTrack Android Smart Card
Coming Soon
Digital Luggage Scales
Coming Soon
Behind the Gear
Is there a physical store?
No, we’re online only. This helps us keep costs low and focus on creating practical, well-designed travel essentials that ship straight to your door.
Where are you based?
We’re proudly based in Melbourne, Australia — the home of great coffee, creative design, and a love of travel.
What are your direct contact details?
We don’t advertise our email or phone number on the website to help reduce spam and scam messages — we’ve learnt our lesson from the junk that used to come through! Don’t worry though, we’re 100% real. You’ll find our email address on any order confirmation or invoice we send you. If you need to reach us, just head to our Contact page and we’ll get back to you quickly.
If you’d prefer to chat, let us know — we’re more than happy to give you a call.
Couldn't find your answer?
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