Shipping Information
At Atlas & Cook, we want your travel gear to reach you quickly and safely, no matter where you are.
Shipping Origin
All orders are packed and shipped from Melbourne, Australia.
Domestic Shipping (Australia)
- Standard delivery usually takes 2–5 business days.
- Free standard shipping on orders over $100 within Australia.
- Express shipping is available at checkout for an additional fee.
International Shipping
- We ship worldwide! Delivery times vary depending on your location, typically 7–14 business days.
- Shipping costs are calculated at checkout.
- Any local taxes, customs fees, or import charges are the responsibility of the recipient.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your parcel’s journey.
Missing or Delayed Orders
If your order hasn’t arrived within the estimated time, please check your tracking info first. For further assistance, head to our Contact page and we’ll help you out.
Please note that once an order leaves our warehouse, we can’t control exactly when it will arrive. Most delivery issues, including non-delivery, need to be handled by the carrier — but we’ll always do our best to assist you along the way.
Thank you for your patience and understanding — we know how exciting it is to get your travel essentials, and we want them to arrive safely and as quickly as possible.