Returns

At Atlas & Cook, we want you to be completely happy with your purchase. If you need to return or exchange an item, please start the process through our Returns portal. The portal will guide you step by step and provide all the details you need.

Conditions for Returns

To be eligible for a return, items must be in the same condition you received them —  or unused, with tags, and in their original packaging. You’ll also need to provide proof of purchase.

Please do not send any returns without first using the Returns portal. Items sent directly to us without requesting a return will not be accepted.

Damages and Issues

Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately via the Returns portal, and we’ll evaluate the issue and make it right.

Warranty: All our products come with a 12-month warranty against manufacturing defects. For warranty claims, please visit our Warranty page for full details.

Exchanges

The quickest way to get the item you want is to return the one you have through the Returns portal and, once approved, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund is approved. Approved refunds are processed back to the original payment method, usually within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since approval, please reach out via the Returns portal.